Waiting for Residency Issue? Here’s How To Resolve It

So, you’ve applied for your Emirates ID but while checking your Emirates ID Application Status you’re getting the result as “Waiting for Residency Issue”. There’s nothing to worry about as it’s not a big issue and we’ll walk you through how you can resolve it and what are the common factors that are responsible for this error.

So, let’s get started.

Common Causes of “Waiting for Residency Issues”

Let’s have a look at the most common causes responsible for the residency issue.

  • Expired Residency Visa: If your UAE residency visa has expired and you haven’t renewed it then it can result in displaying the residency issue error while checking the status of your Emirates ID. It can also occur if you’re in the middle of the renewal process due to not having that information updated in the system yet.
  • Missing Documents: One of the most common reasons for the residency issues is the missing documents. While filing out your application if you fail to attach your passport or any other requested documents then you may face this error.
  • Administrative Issues: The residency issue can also occur due to the incorrect data entered by the administration while filling out your details.
Common Causes of Waiting for Residency Issues

Also, explore how many days it will take to get Emirates ID after a medical test.

How To Resolve Waiting for Residency Issue?

You can easily resolve the residency issue with the help of the “Ask Hamad” service launched by the Federal Authority for Identity, Citizenship, Customs, and Ports Security. Follow the steps below to get started.

  • Step 1: First of all, visit the official ICP website and check if you’re getting the “Waiting for Residency Issue”.
  • Step 2: Check your application status by entering your “PRAN or IDN Number”.
Result of Waiting for Residency Issue
  • Step 3: Visit the ICP website and on the extreme right you’ll see bar options. Click on “Live Chat (Ask Hamad)”.
Click on Live Chat (Ask Hamad)
  • Step 4: A new pop-up window will appear. Enter your “First Name”, “Last Name”, “Request Number”, and “Email”, and click on “Start Chat” to initiate the “Ask Hamad” service.
Enter your First Name, Last Name, Request Number, Email, and click on Start Chat
  • Step 5: Provide your details such as your Application Number and ask about how you can resolve your waiting for residency issues, and you’ll get the guidelines about it.

If you still face any issues, you can call the ICP service centers at 600-522-222 or visit any Customer Happiness Centers in person.

You can also find out how to check labour card number with Emirates ID.

Tips on How To Resolve Residency Issue Quickly

You can follow the tips below to quickly resolve your residency issue.

  • Check your Emirates ID Status on a regular basis and make sure to provide any information asked by the ICP quickly.
  • Make sure to attach all the updated documents while applying for the Emirates ID as expired documents can create issues in the application process.
  • Once you’ve submitted your Emirates ID application, restrain yourself from updating your information as it’ll cause an additional delay in your Emirates ID application processing.
  • If it has been a long time and your residency issue hasn’t been sorted out yet, make sure to get in touch with an immigration lawyer as this issue might be out of your approach and he’ll be able to clear this issue for you.

Planning to visit UAE? Make sure to check travel ban in UAE.


It means that your residency visa is still in progress, and it can take a little longer to process the application.

It can take up to 48 hours and once it has been approved, you’ll receive your Emirates ID within 2 weeks.


A complete guide on how to resolve your Waiting for Residency issue and what this status means has been provided above. In case, if you ever happen to get a residency issue, you can follow the above-mentioned guide and resolve your issue quickly.

Do let us know if you face any issues while sorting out the residency issue.

About Author

Sheikh Suleman is an SEO Expert and Legal Services Consultant who has lived in various countries of Gulf since 2018. He’s providing services related to ID and Visa.

He has started this website in order to provide information on ID and Visa Services to all the people who are living in Gulf or wishing to relocate to there.

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